Any message reply by a Virtual Number can be processed directly by the system

To receive replies back directly to the system you must use a Virtual Number as the Sender ID. Virtual Numbers can be purchased in the Senders section of your account.

Click Add Sender.

Click Virtual Number.

Click Add Virtual Number.

When sending a new message, choose your VMN to send from the From drop down on your Send SMS screen.

When people reply to your campaign the messages are delivered directly into your Outbox & Inbox activity and also to the Responses tab of the reporting panel where they can be analysed and exported as a CSV file. Replies can also be forwarded to email, where they can be replied to directly and send back an SMS.

Replies in Outbox

Go to your Overview Activity screen and here you can see the number of replies in the Resp. column. Clicking here will take you directly to the Reply tab in your SMS Send Report.

Replies in Inbox

Go to your Overview Activity screen and select Inbox from the dropdown currently displaying Outbox. Here you will see all messages received by Virtual Numbers in your account.

Replies in Report

Click on the Report link in your Overview Activity screen and you will be taken to the report for your SMS Send. from here you can click the Responses tab to see your replies and opt-outs.

Replies to Email

Replies can also be forwarded to a nominated email address and from there can be replied to to return an SMS. To set up reply email forwarding click REPLY OPTIONS from the Send SMS screen and choose the forward to email option and add your email address.

For detailed information on email forwarding see: 
How to receive replies to email