A sub-processor is a third party data processor engaged by Known Pty Ltd t/a ‘Burst SMS’ (“We”, “Our”, “Us"), including entities from within the group, who have or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.


Sub-processors


We use the following sub-processors to provide infrastructure and services to assist us in providing our Services to you.


EntityPurposeLocation
Amazon Web Services, IncAmazon Web Services (AWS) provides the primary infrastructure used by the Processor to host Service related Data submitted to the ServicesAustralia, United States, United Kingdom
Campaign MonitorCampaign Monitor is an Email Campaign system used by the processor to email customers regular updates United States, Australia
Facebook MessengerFacebook Messenger is a Live Chat service used by the Processor to provide chat based Support to customersUnited States
Google IncGoogle provides email services and document management services used by the Processor to facilitate general business processes and communications with customers and third partiesUnited States
HeapHeap is a user insights service the processor uses to understand how users engage with the service and to communicate with customersUnited States
Keap (formerly Infusionsoft)Keap is an Automation CRM used by the Processor to manage customer communications.United States
LogentriesLogentries is a log management tool the Processor uses to assist with logging and customer enquiries  Ireland
Olark

Olark is a Live Chat service used by the Processor to provide chat based Support to customers


United States
PipedrivePipedrive is a Sales CRM used by the Processor to facilitate the sales process to existing customers and interested prospectsUnited States
SendGridSendGrid is an email sending service the Processor relies on as a backup service provider for sending emails from the ServiceUnited States
StripeStripe is a payment gateway that allows our customers to make payments on our websiteUnited States
SkypeSkype is a Live Chat service used by the Processor to provide chat based Support to customersUnited States
XeroXero is a global provider of accounting software services used by the Processor for invoicing customers.New Zealand, Australia, United States
ZendeskZendesk is the Help Desk provider the Processor uses to respond to customer support queriesUnited States