August 2026 product updates

This month, we made Sender ID registration and billing easier to manage, introduced smarter filtering and rate visibility, and improved delivery across SMS, WhatsApp and RCS.

New features

Manage Australian alphanumeric Sender ID fees

Direct Australian customers can now view and manage alphanumeric Sender ID charges within Kudosity.

Each Sender ID has a:

• $25 one-time setup fee

• $1 monthly fee

Both charges apply when a Sender ID is first activated. Renewals and reactivations only the monthly fee only. Ie. The setup fee does not recur.

Pricing is displayed before registration and itemised before activation. Customers also receive a receipt and lifecycle notifications covering activation, renewal and expiry.

The Senders table now displays each Sender ID’s monthly fee, next charge date and available actions.

View messaging rates by country

A new Rates tab on the Billing page makes it easier to review message rates by destination. MMS rates are also shown where available.

Register a New Zealand short code more easily

New Zealand customers selecting Add Sender > Virtual Number are now directed to the correct New Zealand Sender ID registration form.

The country is selected automatically, removing the previous out-of-stock or contact-support steps. New Zealand supports short codes rather than standard virtual mobile numbers.

Smarter Sender filters with live counts

Filters on My Senders and Client Senders now show only relevant values, together with the number of matching Sender IDs.

Filters use:

• AND between different categories

• OR between selections in the same category

Selected values remain visible with a count of zero if another filter removes their matches.

More detailed RCS delivery updates

RCS webhooks now provide more granular delivery statuses and failure reasons, giving API customers better visibility into what happened to each message.

New WhatsApp notifications and activity details

Account holders now receive an email when:

• A WhatsApp message template is approved

• A WhatsApp Business Account is provisioned

WhatsApp activity records also have a new details page with clearer failure reasons on the message timeline.

Enhancements

Improved opt-out link delivery

Opt-out links for messages sent through Send SMS, Campaigns and the v2 API now use unsub.cx.

The new domain helps prevent messages from being incorrectly placed in the Spam & blocked folder in Google Messages. It is the same length as the previous domain, so it does not affect SMS character or segment counts.

Clearer Sender ID lifecycle controls

Expired alphanumeric and personal-number senders are now blocked at send time and removed from the available sender list in Campaigns, Quick SMS and Email-to-SMS.

This helps prevent accidental sends from inactive Sender IDs.

Consistent alphanumeric Sender IDs

Duplicate alphanumeric Sender ID records have been consolidated, improving consistency across sending, billing and reporting.

Some customers may notice that a Sender ID’s capitalisation has changed to match its ACMA registration. No action is required, and delivery, billing and API behaviour are unaffected.

Improved RCS reliability

We’ve strengthened RCS delivery processing so failed sends reach a clear final status. Reporting can also recover missing hourly statistics, while RCS-to-SMS fallback traffic is managed more consistently.

Stronger link security

Tracked-link and opt-out-link domains now require modern TLS encryption. Integrations restricted to older TLS versions will need to be updated.

Improved platform security

We’ve completed further dependency updates and security improvements to strengthen the protection of customer accounts and messaging activity.

Fixes

• Reduced the risk of duplicate outbound messages from classic multi-send.

• Fixed country-code formatting that could prevent messages from reaching the United States and Puerto Rico.

• Fixed Quick SMS sends that could fail without displaying an error.

• Restored support for Sender IDs containing permitted punctuation.

• Fixed Sender ID lookup mismatches that could prevent valid senders from being found.

• Fixed permission errors when direct customers activated or cancelled alphanumeric Sender IDs on client accounts.

• Prevented duplicate Sender ID billing emails and corrected inaccurate activation dates.

• Fixed tracked and opt-out links displaying a duplicated https:// prefix.

• Corrected accounts remaining in Sending after delivery processing was complete.

• Fixed rate lookups for Kosovo.

• Fixed an unresponsive Update button in the Add Credit flow.

• Fixed WhatsApp test sends reopening the confirmation dialog.

• Corrected WhatsApp template preview proportions.

• Fixed invalid creation dates and sender-validation errors returned by WhatsApp message APIs.

• Added a clear already exists response when a duplicate sender address is submitted.