Your Enhanced Campaigns Experience

We've rolled out an upgraded Campaign experience designed to be faster, smoother, and more reliable.

 

Send SMS

Send SMS - Reply Options

Here’s what to expect:

We've rebuilt Campaigns, giving you faster delivery and better performance, featuring:

• A simplified Sender ID dropdown and an easier way to add one.
  
  • We've updated the sort method from Alphabetic to Date Created, making it easier to find your active campaigns.
• Toggles replacing the Schedule Campaigns and Split Send drop-downs.
• A new sidebar layout for reply options.

You can keep scheduling campaigns as usual right up to the changeover. Once we switch over everything will continue running smoothly, just quicker and more user-friendly.

Customer Feedback & Updates

Earlier this month, we launched our enhanced Campaigns interface. While feedback has largely been positive, we’ve also heard from some of you about areas where the experience didn’t quite meet expectations. Thank you for your honesty, it helps us build a better product.

Here’s a breakdown of what you’ve told us, what we’ve already improved, and what’s coming next.

Usability Improvements

Issue	Description	Fix
Contact List Sorting	“Why aren’t my contact lists in order? Finding the right one takes too long.”	The ‘To’ dropdown now shows your most recently created contact lists first. We’ve also made the “Search Contact Lists” text more visible to help you locate lists faster.
Opt-Out Instruction Overrides	“I have my own opt-out text. Please don’t overwrite it.”	While Campaigns still includes default opt-out instructions for compliance, we now respect your choice if you remove them. You’ll see a quick “add opt-out instructions” link if you change your mind.

 

Bug Fixes & Error Handling

Issue	Description	Fix
Test SMS Pricing Error	“Unable to retrieve messagePartPrice” errors were appearing unexpectedly.	These messages no longer show up.
Test SMS Scheduling	Test messages were being queued for the future if the campaign was scheduled.	Test messages now send immediately as intended.
Unexpected Errors When Sending	We identified and fixed several causes of unexpected error messages during campaign creation.	Split-send interval: Now pre-filled with a default of 5 minutes and clearly marked. Missing schedule date/time: This is now flagged clearly before sending.
Shared Sender Email Forwarding	Replies weren’t forwarding correctly when using Shared Senders with the ‘Forward to Email’ setting.	Your default reply behaviour is now properly applied in Campaigns.
Scheduled Campaigns Sent to Test SMS	A small number of campaigns accidentally sent to a Test SMS recipient, not your intended audience.	Affected customers will be contacted directly and refunded where applicable.
Alpha Sender Credit Errors	A small number of Campaigns received incorrect credits during rescheduling.	We’ve fixed the root issue and are working with our Customer Success team to adjust balances accordingly.

Thank You

These updates reflect your feedback in action. We’re grateful to every customer who raised their hand, you’ve helped make Campaigns better for everyone.