Click upload on your chosen list

Prepare your CSV file by exporting it from your application. Go to the contacts section, select your list and the click the Upload link.

Find your CSV file to upload

Click CHOOSE FILE button to find your file and locate your CSV file.

SELECT A COUNTRY: By default, your destination county will be selected, uploading with this set will filter all the numbers and format them correctly. If you are sending to multiple countries in one send, you must make sure that you select Multiple Countries, then ensure your numbers are all internationally formatted correctly with the country code. (eg. 61439456789, 447891234567)

You also have the option to copy and paste contacts into the provided text box.

Place a tick next to "I have permission to message these contacts"

Click UPLOAD.

Map your data

Preview your numbers, MAP existing and/or create NEW FIELDS, when data is mapped click IMPORT.

Check upload report

After upload you can view a report of what was imported and EXPORT as a file.

If a number already exists in the contact list, or is repeated in the file, it will be ignored and marked as a Duplicate. Similarly if a number has previously been opted out, it will also be ignored and marked as Opt-Out.

Updating contact data via CSV upload

If you upload data with updated custom fields, the contact will be marked as skipped as duplicate however the custom field data will be updated and sent to the list callback automation if defined.

Upload speed

It takes a few minutes to load 100,000 or more contacts. For large lists of more than 250,000 contacts may take a while but the upload indicator should show your progress.

Common troubleshooting with uploading CSV files

If a file takes more than a few minutes to upload there may be an issue with the data. Try the following to rectify

• Remove all data columns you do not require.
• Remove any formatting in the document before exporting.
• Do not have number column next to another number column (eg. mobile, landline, membership number).
• If a number is in an incorrect format that can’t be automatically recovered (such as an email address, too short or too longer number sequence), these will be skipped.
• If your import seems to be stuck, please refresh the screen. If nothing has happened, there is possibly some invalid data in your file. We encourage you to review your CSV file, remove invalid data and re-import.