Automations can be triggered when contacts are added to lists.

This is great for when adding contacts based on certain conditions such as integrated CRM systems or message replies.

The Automation system is available in every contact list.

To access click on Contacts, click the list you would like to set up automation on and then click on Automation

Forward to Email:

Enter the email address you would like to forward the SMS replies to. You can enter multiple email addresses separated with commas.

Forward to Mobile:

Enter the mobile number you would like to receive SMS replies to. You can enter multiple mobile numbers separated with commas.

Forward to URL:

This option is used by website developers. Enter the full URL of your application that will handle the keyword.

More info on webhooks: Webhooks 101

Email SMS Trigger:

Sends a message to this list when sending an email to this address.

More info on Email SMS: Use Email SMS to send to a list

Auto-Replies:

Send an AUTO REPLY when somebody texts in. This is simply a message that goes back, usually containing a coupon or thank you message.

LIMIT AUTO RESPONSES by adding a message to the second window. This will send a different message from the second time somebody texts in.