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Solution home Frequently Asked Questions

Frequently Asked Questions

  • Do I have to pay for messages that are bounced?
  • My account has been removed, can it be reactivated?
  • Do I pay for each SMS in my message?
  • Do you have a guide for industry standards & SMS delivery rates, responses etc?
  • Do I need to pre-format all the numbers in my list?
  • Does it take a long time to upload a lot of contacts?
  • Can I add contacts by re-uploading a new file to the same list?
  • Can I get a specific dedicated virtual number?
  • What is the best way to format the CSV file?
  • Can I delete bounced messages?
  • I sent a message and the person didn't get it, what happened?
  • I am delivering my campaign but all my messages are marked as 'Pending' what is going on?
  • How fast can the messages be sent?
  • What are my Payment Options?
  • Why did my recipient receive a duplicate message?
  • Is a Dedicated Virtual Number required?
  • What characters can I use in my text messages?
  • Can I upload bulk contacts in a text file?
  • Can I import Apple Address Book contacts?
  • I don't have access to a credit card. Can I pay another way?

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