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Frequently Asked Questions
Do I have to pay for messages that are bounced?
My account has been removed, can it be reactivated?
Do I pay for each SMS in my message?
Do you have a guide for industry standards & SMS delivery rates, responses etc?
Do I need to pre-format all the numbers in my list?
Does it take a long time to upload a lot of contacts?
Can I add contacts by re-uploading a new file to the same list?
Can I get a specific dedicated virtual number?
What is the best way to format the CSV file?
Can I delete bounced messages?
I sent a message and the person didn't get it, what happened?
I am delivering my campaign but all my messages are marked as 'Pending' what is going on?
How fast can the messages be sent?
What are my Payment Options?
Why did my recipient receive a duplicate message?
Is a Dedicated Virtual Number required?
What characters can I use in my text messages?
Can I upload bulk contacts in a text file?
Can I import Apple Address Book contacts?
I don't have access to a credit card. Can I pay another way?
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