Getting started with SMS


Welcome to Burst SMS! We’ve created an easy guide to get you going on our platform. Follow the 2-minute demonstration above, or follow our steps below. You can send out your first campaign in 10 minutes, we promise! 

If you haven’t created an account yet you can do so HERE. Once you’ve logged in, set your timers, we’ve got your first campaign covered.

Step 1: Add Your Contacts

Who are you trying to reach? If you’re anything like us, you’ll have a CSV of contacts at the ready. Make sure you’ve segmented your audience and upload only those contacts you have permission to reach. 

1. Click the Contacts tab and click the ‘new contact list button'

2. Click ‘untitled list’ to change the name and then click ‘upload’ to open the pop-up window

3. Upload your .CSV and make sure to tick the ‘Permissions’ field in the pop-up window.

4. Map your data with the drop-downs in the top menu and click 'next'.

TIP: You can create new fields which you can reference later.

Step-2: Message Basics

This is where the fun starts: what are you going to tell your audience? “Welcome!” is always a good place to start.

1. Click the '"Send SMS" tab

2. Choose the contact list you uploaded in step 1

3. If we already set you up with a dedicated number, choose the right one from the Sender ID options. Alternatively, you can stick with the default shared number.

4. Enter your message. 1 SMS is 160 characters. If you exceed this you will be charged for the extra messages. e.g if your campaign message is two messages in length, and you sent to 500, you will be charged for1000 messages sent.

It is mandatory to add an Opt Out link in every message you send. Be a responsible sender.

Step 3: Personalise Your Message

Nobody likes a boring message. Or a useless one. Or one sent in the middle of the night. Make sure to give your audience exactly what they want, when they want it.

1. Click on variables to personalise your message, so you can address people by their First Name for example. 

2. Add a track link to your message to generate visits to your web page or app

3. Schedule your message for later, to make sure people receive it when they want to!

4. Turn on Split Sending to make sure your team can handle requests coming in as a result from the campaign.

Step 4: Top Up & Go

You made it to the final step! We’re only seconds away from your first campaign. All that’s left to do is dotting the I’s and crossing those T’s.

1. Confirm your message and schedule details

2. If you don’t have enough credit in your account you can click ‘add credit’ and fill in your credit card details

3. Confirm everything is as it should be and hit 'Send'

Bonus Round: Where to Go Next

Congrats! Now that you’ve got the basics down you can pick and choose how you want to level up. There is so much more you can do with the Burst SMS platform! 

  • Need more inspiration?
    Have a read of the Burst SMS Blog for SMS templates, playbooks, reports, marketing tips and more how-to's

  • Ready for automation?
    You can integrate Burst SMS seamlessly into your tech stack via our open API. You can start with a brief overview here or dive head-first into the full API documentation here. Or click here for FAQ. 

  • Impressing your boss?
    There are many more features available to you. Make sure you check out Tracked Links to measure your SMS hyperlink clicks, discover how to start conversations using our Automation or Keyword replies, or how to automatically add contacts to your list via your website with our native Webform.

  • Geek like us?
    Yeah, we get it. Sometimes you just want to know it all. We have a full user guide with all the features available within the Burst SMS platform right here. Our Support Portal is always there to help you get the most out of the platform.

  • Looking for a hand?
    We’ve got you! Our Customer Success team is one the friendliest in town and can help you set up even your most complex ideas in a one-on-one.