When composing your SMS campaign using a Custom Sender ID, an unsub-reply link will be automatically added to your message as shown in the below example*:
Once the recipient taps on the unsub-reply link within your message this screen will appear:
Recipients can either tap on the UNSUBSCRIBE button or enter text in the text box and tap on the REPLY button.
NOTE: When a recipient taps on the UNSUBSCRIBE button they will be opted out of receiving future SMS communication.
Viewing your replies
You can view replies to your messages from:
1. Your ACTIVITY > INBOX screen:
2. Your responses tab for your SMS campaign. In ACTIVITY, click on the number representing the number of replies received:
3. Your nominated email account when you have enabled Forward to Email option in your REPLY OPTIONS:
* NB: If you are on a Reseller or Parent/Child Account structure, then this may be unavailable to you. An alternative option is to lease a dedicated number and advise recipients to text STOP to this number.
Did you find it helpful?Send feedback