Keywords allow people to text something to dedicated Virtual mobile Number (VMN) or short code so that you can collect numbers and send automated replies.

Example: In a print ad you might have:

To enter our competition SMS WIN to 0430 251 483

When the message is received by our system, if the keyword is the first word in the SMS, our system will process the SMS based on the options that you decide below.

Setup:

In the KEYWORDS section click on NEW KEYWORD.

Enter your chosen keyword in the KEYWORD field and a reference.

NB: The following keywords cannot be used as they are carrier reserved keywords: UNSUB, UNSUBSCRIBE, STOP, HELP, END, MORE, CONTINUE, ADD, OPT OUT, OPTOUT, OPT-OUT, CANCEL, QUIT.

Enable the action you would like your keyword to trigger by placing a YES next to the following options:

 

Forward to Email:

Enter the email address you would like to forward the SMS replies to. You can enter multiple email addresses separated with commas.

Forward to Mobile:

Enter the mobile number you would like to receive SMS replies to. You can enter multiple mobile numbers separated with commas.

Forward to URL:

This option is used by website developers. Enter the full URL of your application that will handle the keyword.

Add Number to List:

When you enable the ‘Add Number to List’ option, you will need to either select an existing contact list or select the option to 'Create New List' and then enter the name of your new contact list.

Auto-Replies:

Send an AUTO REPLY when somebody texts in. This is simply a message that goes back, usually containing a coupon or thank you message.

LIMIT AUTO RESPONSES by adding a message to the second window. This will send a different message from the second time somebody texts in.

Click on ACTIVATE

Once the keyword is active you will see it listed, from here you can see all the responses that have been sent in by clicking on the keyword or number in the responses columns. You can close the keyword and edit its settings.

When the person texts the keyword to the number the auto-responses will automatically be sent.