Modified on: Wed, 31 Jul, 2019 at 10:27 AM
At Burst SMS we believe in giving our clients the best experience, service and innovations at the lowest cost possible.
We have been working hard for the past 8 years on developing what we believe to be the best SMS software platform available. While our competitors have tried to replicate our ease of use, the underlying thinking and complexity that creates our simple experience makes it a challenge for them.
Enterprise Reliability for All
We run multiple high speed connections to all our suppliers, allowing us to send many thousands of messages per minute. We provide fully transparent delivery reports on dedicated channels showing handset delivery confirmations and bounces in close to real-time.
High Performance Delivery
Highly advanced load balancing and queue prioritisation to ensure fastest possible delivery.
Dedicated Channels for Volume Campaigns
Large volume campaigns automatically diverted into dedicated channels to eliminate delays to transactional messaging.
Quality Certified Suppliers
All of our suppliers are Tier 1 aggregators with ISO 27001 & 9001 certification for quality and security.
Constant Gateway Monitoring
Connections are under 24 hour surveillance using monitoring systems to ensure optimum delivery.
Enterprise Level Gateway
We run only enterprise level server applications partnering with the most reliable names in the business to help us operate a smooth service with minimum downtime.
High Level Security and Encryption
All connections are protected by 128 bit encrypted data transfer. Any personal information you upload to our servers is safe and secure.
Direct Carrier Connections
All of our standard connections are direct to carrier. Every client has access to premium SMS quality routing.
Our servers are cloud based, hence hosting is not localised to any one country. If you are bound to data sovereignty by government mandate or a company legal policy then unfortunately you will not be able to take advantage of the power of our platform, however if your perception of data sovereignty is as a security concern then please understand, It makes no difference if your server is in Sydney or London, security is the same, its down to the quality of the server and its management.
Continuous Innovation of Intelligent Software Features
The software layer of Burst SMS is where we really come into our own. We have been developing our software for 8 years based on continuous client feedback. The refinement process has been through many iterations and we continue to innovate and scale the platform and have no intention of slowing down.
The activity screen of is the centre of communications. Here you see all inbound and outbound messages at a glance, sorted however you want.
Built in SPAM Compliance
Every account comes with continuous automated opt-out management with our global opt-out list and free virtual reply numbers maintaining SPAM compliance at all times.
Automated List Management
Upload and thousands of contacts in seconds from a CSV file. Full import reporting. Automated import filters format recipient numbers, removes dupes and opt-outs.
Automated Reply Management
Add reply keywords for automation that can do things such as forward replies to email, generate automated SMS replies or add to new lists. They can be viewed and replied to via your online inbox or email.
Instant Virtual Numbers
There is no setup lead time or application process. Simply buy online and choose from our available selection. You can be up and running in just a few minutes.
Visual Delivery Reporting
Due to the difficult and complex nature of SMS reporting our competitors tend to avoid it, they either just offer carrier acknowledgements, which means they tell you when they have sent it to the network, or they send back the whole indecipherable mess for you to figure out. Our system makes it simple, we show you what was delivered to the handset, what was bounced as disconnected or invalid and what is pending with either switched off or inactive subscribers.
Sub Account/Reseller Structure
Our Sub account structure is perfect for big business/enterprise and government style clients, allowing for multi-departmental admin, management, tracking and billing. Our solution can also be white labelled in just a few minutes, putting forward a thoroughly professional interface for any respective government department’s profile and users.
Re-broadcasting is simply the process of texting a message to a virtual number and that message being broadcast to a list via our server. Re-broadcasting is popular with teams. It is great for coaches, captains, managers and leaders where they want to speak to a group of people and get private responses back. You can do all this directly from your phone using SMS. No computer required.
We have developed many integrations with third party software providers. We have ready to go solutions for products like Keap (formerly Infusionsoft), Zendesk, WooCommerce, Wordpress, Zoho CRM, Campaign Monitor, Mail Chimp, AWeber, Constant Contact and Zapier. We are also interested in developing more, if you have a platform you would like to see with SMS capability, let us know.
Expert Support When You Need It
When you make contact with Burst SMS you are speaking directly to the decision makers in the business. Our business model has been so refined and our software so easy to use, we do not require a large technical support or sales resource. Most of the time it is the owners of the business you speak to every time. We have years of experience in SMS and are the ones who have designed the platform, so if you have an issue it is going to be resolved fast and without fuss.
We have many methods of contact. We are generally available on the phone during AEST business hours. We also have live chat, and can do screen share demonstrations and technical support with ease. After hours our email Helpdesk is the fastest way to get a response. Generally we will monitor support from 7.00am AEST till 11pm AEST. Outside of those our please refer to our Service Level Agreement.
Free Strategic and Business Advice
If you have a business requirement that you think can use SMS but are not sure how it can be integrated, you can be assured we will have heard your story before. We can quickly offer solutions and ideas to get you the maximum return for your investment. We love coming up with solutions to help our customers, its what we do!
Exceptional Value for Large Companies and Small
In 2008 Burst SMS became the first company to start offering a highly usable self serve software platform to anyone that wanted to sign up online. We carved out our own market and we did not discriminate if a person or company wanted to send 10 or 10,000 text messages.
Creating a service for everyone
The local Yoga instructor is just as important to us as an enterprise business. We have designed our software so everyone can use it. When no other SMS company had the human resource to deal with supporting a small business, Burst SMS catered for this need by developing a software platform that allowed them to do everything themselves, and we made it so easy to use that they rarely needed to contact us for help. Because we do not have a large human support team, we are able to price our messaging costs well below the standard enterprise level.
Now everybody can enjoy low cost messaging
This has led us to now have over 12,000 clients who when their modest SMS volumes are added up, make us now one of the largest SMS suppliers in the market. Being able to purchase messages from the carriers in large volumes gets us great discounts that are passed on to you and in the last few years, large corporate businesses are also realising that they have been paying too much for too long to access a reliable and well supported SMS provider. They are moving to Burst SMS to get the same great benefits that our small and medium customers have been enjoying for so long.