Modified on: Wed, 6 Jan, 2021 at 9:57 AM
If you are using the 'Send SMS' screen, we will use the character count of the first entry in the contact list.
Jeremy is the first entry in the contact list, so when the text [Firstname] is added, the character counter has 6 added, not 11.
This is the same for the 'Quick SMS' screen.
The limitation of this is that if the contact list contains a name greater than 6 characters, the character counter will not be changed.
If the character count is important to you, we recommend confirming the count using the name with the most characters.