If you are using the 'Send SMS' screen, we will use the character count of the first entry in the contact list.
For example:
Jeremy is the first entry in the contact list, so when the text [Firstname] is added, the character counter has 6 added, not 11.
This is the same for the 'Quick SMS' screen.
The limitation of this is that if the contact list contains a name greater than 6 characters, the character counter will not be changed.
If the character count is important to you, we recommend confirming the count using the name with the most characters.
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