Modified on: Mon, 2 May, 2022 at 11:35 AM
If you are using the 'Send SMS' screen, we will use the character count of the first entry in the contact list.
Jeremy is the first name entry in the contact list, so when the text [Firstname] is added, the character counter has 6 added, no longer 11.
This is the same for the 'Quick SMS' screen.
The limitation of this is that if the contact list contains a name greater than 6 characters, the character counter will not be changed.
You can click the blue play button beside your preview. message to cycle through different names.
If the character count is important to you, we recommend confirming the count using the name with the most characters.