A bounced message indicates that the mobile handset did not receive the message.

Soft Bounce:


The most common reasons are:


  • SIM card is not in the phone

  • Out of network range for more than 72 hours

  • Have not paid phone bill

  • Traveling overseas (connected to another network)


Hard Bounce:


Indicates the number is invalid or disconnected. You can safely delete the number from your list.



For a full explanation of messaging status, watch our short video below.