Messaging

Enhancements

• Expanded SMS Character Limit – The maximum SMS parts limit has increased from 8 to 33, enabling support for messages up to 5,049 characters across campaign sends, Email to SMS, Quick SMS, and v1 API SMS sends.
• Easier SMS/MMS Switching – Users can now seamlessly switch between SMS and MMS activity directly from the Overview page.

Bug Fixes & Improvements

• API Special Character Handling – Resolved a bug for some customers where special characters and emojis were incorrectly converted in message text during activity sync.
• Unified UI UI/UX Improvements – Adjusted spacing between toast messages for better readability.
  Pre-Pay Balance Display – Fixed an issue where the Pre-Pay Balance was not displayed correctly on the Confirm Send page.
• Inbound MMS Media Naming Fix – The media filename now displays correctly instead of showing as "0".
• MMS Media Size Limit Adjustments – Updated MMS media size limits to 400KB – 480KB based on carrier specifications.

Conversations

Enhancements

• Improved Conversational-AI Campaign Stability – Campaigns are now linked to the Touchpoint Type ID instead of the Touchpoint Type Name, allowing users to rename touchpoint types without disrupting active campaigns.

Bug Fixes & Improvements

• Time Zone Retention in Conversational-AI Campaigns – Fixed an issue where updating campaigns reset the default time zone from Sydney (AEST) to UTC.